Refund policy

We want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.

1. Return Window

You have 3 days from the date of purchase (or delivery) to return an item. To be eligible for a return, your item must be:

• Unused and in the same condition that you received it.
• In the original packaging with all tags and accessories.
• Accompanied by a receipt or proof of purchase.

2. Non-Returnable Items

The following items cannot be returned:

• Final sale or "clearance" items.
• Gift cards.
• Downloadable software or digital products.
• Personalized or custom-made items.

3. Refunds

Once we receive and inspect your return, we will notify you of the status of your refund.

• If approved, your refund will be processed to your original method of payment.
• Please allow 5–15 business days for the credit to appear on your statement, depending on your bank's policies.

4. Shipping Costs

• Standard Returns: Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable.
• Damaged/Wrong Items: If we made a mistake or the item arrived damaged, we will provide a prepaid shipping label and cover all costs.

How to Start a Return

To begin the process, please email us at [smartesowe653@gmail.com] with your order number and the reason for the return.

Note: We recommend using a trackable shipping service for returns, as we cannot guarantee that we will receive your returned item.